Privacy Policy

Last updated: October 17, 2026

Overview

At Blackstone Store, we respect your privacy and are committed to protecting your personal information.

Blackstone Store (“Blackstone,” “we,” “us,” or “our”) operates this website and online store, including all related products, content, features, and services (collectively, the “Services”).

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our Services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, or communicate with us.

Please read this Privacy Policy carefully to understand how your personal information is handled.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Contact Information

• Full name

• Email address

• Phone number

• Billing and shipping addresses

Order and Payment Information

• Products purchased

• Order history and transaction details

• Payment method and payment confirmation

• Shipping and delivery information

• Returns and refund requests

Payment information is processed through Shopify and the payment providers available at checkout. We do not require customers to send payment card details directly to us.

Account Information

• Account credentials, where applicable

• Customer preferences and settings

• Saved addresses and order history

Device and Usage Information

• IP address

• Browser and device information

• Website navigation and interactions

• Cookies and similar technologies

Customer Communications

• Customer service inquiries

• Messages and feedback

• Information provided when contacting us

We collect and process personal information only as necessary for the purposes described in this Privacy Policy or as otherwise permitted by applicable law.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, or contact us.

• Automatically when you interact with our website, including through cookies and similar technologies.

• From Shopify and service providers supporting our online store.

• From authorized third-party services and business partners, where applicable.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Order Processing and Fulfillment

To process payments, confirm purchases, prepare orders, arrange shipping, provide tracking information, and manage returns or refunds.

Customer Support

To respond to inquiries, resolve issues, and assist customers with orders and product information.

Website Improvement

To analyze website performance, improve functionality, and enhance the customer shopping experience.

Marketing and Promotions

Where permitted by applicable law and with consent where required, we may use your information to send promotional emails, provide product updates, and offer relevant promotions.

You may unsubscribe from marketing emails at any time.

Security and Fraud Prevention

To help protect customer information, secure transactions, detect suspicious activity, and prevent fraud.

Legal Compliance

To comply with applicable laws, respond to lawful requests, and maintain necessary business records.

4. How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business, provide our Services, or comply with applicable law.

These parties may include:

• Shopify: Website hosting, e-commerce functionality, and store operations.

• Payment Providers: Secure payment processing and transaction verification.

• Shipping Partners: Order fulfillment, shipment processing, and delivery.

• Technology Providers: Website maintenance, analytics, security, and customer support.

• Marketing Partners: Advertising and promotional services, where applicable and legally permitted.

• Legal Authorities: When disclosure is required or authorized by applicable law.

We do not sell customer personal information for monetary compensation.

Certain third-party services may process information according to their own privacy policies.

5. Relationship with Shopify

Our online store is hosted by Shopify.

Shopify processes certain personal information to provide e-commerce services, support secure transactions, and improve its platform.

Depending on the Shopify features enabled on our store, Shopify may process information collected through interactions with our website and other Shopify-powered services.

Some personal information may be processed or stored outside Canada.

For more information, please review:

Shopify Consumer Privacy Policy

Shopify Privacy Portal

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support website functionality and improve the shopping experience.

These technologies may be used to:

• Maintain shopping cart functionality.

• Remember customer preferences.

• Support secure checkout.

• Analyze website traffic and performance.

• Provide personalized content or advertising, where applicable.

Some cookies are necessary for the website to function properly. Other technologies may require your consent before activation, depending on applicable law.

You may manage certain cookie preferences through available website privacy controls or your browser settings.

Disabling some cookies may affect website functionality.

Where consent is legally required for optional tracking or profiling technologies, we will seek that consent before activating them.

7. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, promotions, new arrivals, or special offers.

You can unsubscribe at any time using the link included in our marketing emails.

Unsubscribing from promotional communications does not prevent us from sending essential order confirmations, shipping notifications, or customer service messages.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our online store uses Shopify's infrastructure and supported security technologies.

However, no method of electronic transmission or storage is completely secure.

We encourage customers to avoid sharing sensitive payment or account information through unsecured communication channels.

9. Data Retention

We retain personal information only as long as reasonably necessary to:

• Process and fulfill orders.

• Maintain customer accounts.

• Provide customer support.

• Comply with legal and accounting obligations.

• Resolve disputes.

• Prevent fraud and maintain security.

When personal information is no longer required, we take appropriate steps to securely delete or anonymize it, as permitted or required by applicable law.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access: Request access to personal information we hold about you.

• Correction: Request the correction of inaccurate or incomplete information.

• Deletion: Request the deletion of personal information, subject to legal requirements.

• Data Portability: Request certain personal information in an available and legally required format.

• Withdraw Consent: Withdraw consent for certain uses of your personal information, where applicable.

• Marketing Preferences: Unsubscribe from promotional communications.

To exercise your privacy rights, please contact us at:

blackstoneauto@outlook.com

We may need to verify your identity before processing your request.

We will respond within the timeframes required by applicable law.

11. Children's Privacy

Our Services are not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe a child has provided personal information without the required authorization, please contact us.

We will review the request and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites operate independently and may have their own privacy policies and terms of service.

We encourage customers to review third-party privacy practices before sharing personal information.

13. International Data Transfers

Some service providers, including Shopify and its partners, may process or store personal information outside Canada.

When personal information is transferred internationally, we take steps required by applicable law to ensure that appropriate privacy safeguards are in place.

Information processed outside Canada may be subject to the laws of the country where it is stored or processed.

14. Privacy Complaints

If you have concerns about how your personal information is collected, used, or protected, please contact us.

We will review your concerns and respond in accordance with applicable privacy laws.

Depending on your location, you may also have the right to submit a complaint to the relevant privacy regulator.

For customers in Quebec, this may include the Commission d'accès à l'information du Québec.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website functionality, technology, or legal requirements.

Any updates will be published on this page, along with the revised “Last updated” date.

Where required by law, we will provide notice of material changes.

16. Contact Information

For questions regarding this Privacy Policy, personal information requests, or privacy-related concerns, please contact:

Blackstone Store

Website: https://blackstonestore.ca

Email: blackstoneauto@outlook.com