Shipping policy
Shipping Policy
At Blackstone, we do our best to process and ship orders quickly and efficiently.
Order Processing
Orders are generally processed within 1 to 3 business days after confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
During periods of high demand, processing times may be slightly longer.
Delivery Times
Delivery times may vary depending on the destination, carrier, and product availability.
Any delivery time shown at checkout is an estimate and does not guarantee delivery on a specific date.
Delays may occur due to circumstances beyond our control, including:
- weather conditions;
- carrier delays;
- periods of high demand;
- logistical issues;
- customs processing, when applicable.
Shipping Costs
Any applicable shipping charges will be displayed at checkout before your order is confirmed.
When free shipping is available, it will be clearly indicated on our website or at checkout.
Order Tracking
When tracking is available, you will receive an email with the information needed to track your order after it has shipped.
Please note that tracking information may take some time to update after the carrier receives the package.
Shipping Address
Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.
If you notice an error in your address, please contact us as soon as possible at:
We will do our best to update the address before shipment, but we cannot guarantee changes once the order is being processed.
Delayed or Missing Packages
If your order appears to be delayed or the tracking information has not been updated for an extended period, please contact us at:
We will review the situation and provide the appropriate next steps.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible and include:
- your order number;
- a description of the issue;
- photos of the package and product, when possible.
We will review the situation and provide an appropriate solution.
International Orders
Customs duties, taxes, or import fees may apply to certain international orders.
When applicable, these fees are generally the responsibility of the customer unless otherwise stated.
Contact Us
For any questions regarding shipping or delivery, please contact:
Blackstone
Email: blackstoneauto@outlook.com