Refund policy
Return Policy
At Blackstone, we want you to be satisfied with your purchase.
Eligible items may be returned within 30 days of receiving your order.
Return Conditions
To be eligible for a return, the item must:
- be in its original condition;
- not have been used, installed, or damaged;
- be returned in its original packaging, when applicable;
- include all accessories and components;
- include proof of purchase.
Opened, used, damaged, or incomplete items may not be eligible for a refund or exchange.
Requesting a Return
Before returning an item, please contact us at:
Please include your order number and the reason for the return.
Once your return request has been approved, we will provide you with return instructions and the return address.
Items sent back without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible at blackstoneauto@outlook.com.
Please include your order number and, when possible, photos of the issue.
We will review the situation and provide the appropriate next steps.
Exceptions
The following items may not be eligible for return:
- used or installed items;
- incomplete items;
- personalized or special-order products;
- gift cards;
- items marked as Final Sale.
These conditions do not affect any rights you may have under applicable consumer protection laws.
Exchanges
Exchanges are handled in the same manner as returns.
If you would like a different colour, variant, or product, please contact us to arrange the return of the original item.
Refunds
Once your return has been received and inspected, we will notify you if your refund has been approved.
Approved refunds will be issued to your original payment method within up to 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears on your account.
Return Shipping
If your return is due to a damaged, defective, or incorrect item, Blackstone will provide the applicable return instructions.
For all other returns, any return shipping costs will be communicated when your return request is approved.
Contact Us
For any questions regarding returns or refunds, please contact: